FVL Claims Specialist (m/w/d)
Core
Manage damage claims and quality issues for Finished Vehicle Logistics (FVL) operations in the Benelux region, ensuring customer satisfaction and service quality at a new Amsterdam port location.
Role type
Claims and quality specialist (FVL)
Builds
Damage resolution processes and service quality improvements for automotive logistics clients
Domain
Automotive logistics / Finished Vehicle Logistics
Deliverable
client delivery
Required skills
Damage claim management, liability assessment, root cause analysis, stakeholder negotiation, regulatory knowledge (trade/transport law), data reporting, MS Office (via careerplan.io/jobs/2675382-fvl-claims-specialist-mwd-at-glovis-europe)
Preferred skills
Dutch language skills
Responsibilities
Review and classify incoming damage reports and complaints, determine liability and compensation amounts, coordinate corrective actions with logistics partners, analyze damage cases to identify causes, create reports and KPI evaluations, communicate with customers and carriers regarding damage issues
Seniority
Specialist (3+ years experience) or Junior Specialist