Cyber Incident Coordinator (m/w/d)
Core
First point of contact for customers during cyber incidents, coordinating technical and organizational requirements with incident responders and forensics teams.
Role type
Senior IC Cyber Incident Coordinator
Builds
Customer support and coordination for IT crisis management services
Domain
Cybersecurity / IT Incident Response
Deliverable
client delivery
Required skills
Incident management, stakeholder management, documentation, prioritization, project management tools, clear communication (written/verbal), multilingual (German/English)
Preferred skills
IT forensics basics, email analysis, data backup procedures
Technologies
Jira, Microsoft Office, VoIP telephony
Responsibilities
Coordinate incoming and ongoing incident cases, conduct initial interviews with customers alongside responders, document and qualify incidents, maintain stakeholder communication throughout the process, ensure compliance with standards and partner requirements
Seniority
Mid-level, hands-on IC
