Product Support Engineer - Remote Applications
Core
Deploy, integrate, and stabilize remote application solutions in customer environments, ensuring secure and scalable operational readiness.
Role type
Senior IC product support engineer (remote applications)
Builds
Customer-hosted remote application deployments and secure access infrastructure
Domain
Semiconductor manufacturing / Enterprise IT infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Linux/Windows administration, REST API integration, database troubleshooting, networking fundamentals (TCP/IP, routing, VPN), firewall/ACL management, LDAP/Active Directory/Kerberos/SSO integration, cross-functional coordination
Preferred skills
Field engineering experience, hybrid enterprise environment support, semiconductor/industrial domain knowledge, global stakeholder management
Technologies
Linux, Windows, REST APIs, LDAP, Active Directory, Kerberos, SSO, VPN, TCP/IP, firewalls, databases
Responsibilities
Lead end-to-end implementation from site preparation to go-live and stabilization; Partner with customer IT/security teams on infrastructure readiness and access controls; Troubleshoot issues across application, infrastructure, and network layers; Enable enterprise integrations (LDAP, AD, Kerberos, SSO, certificates); Coordinate with internal engineering and cyber teams on escalations and upgrades.
Seniority
Senior, hands-on IC
