Team Supervisor, Client Delivery (1-year contract)
Core
Supervise day-to-day operations of assigned customer or functional teams in Central Laboratory Services, ensuring resource allocation, SOP adherence, and customer commitment delivery.
Role type
Senior IC team supervisor (client delivery)
Builds
Operational delivery and service excellence for pharma and healthcare clients
Domain
Life sciences / Clinical research / Laboratory services
Deliverable
client delivery
Required skills
Resource allocation, SOP implementation, performance management, client relationship management, continuous improvement, project management, team mentoring, conflict resolution
Preferred skills
People leadership, change management, stakeholder influence
Technologies
Project management systems, performance tracking tools
Responsibilities
Supervise team operations and resource allocation, manage workload balance and performance metrics, lead client relationship activities and milestone management, facilitate cross-team mentoring and learning communities, ensure quality and resolution of customer complaints, collaborate across business units to optimize delivery
