Support Engineer 2
Core
Support Engineer providing rapid deployment, onboarding, and functional/technical support for WMS (3PL and Retail Shipper) customers, acting as a liaison between support services and product teams.
Role type
Senior Support Engineer (Supply Chain/WMS)
Builds
WMS solutions for 3PL and Retail Shipper customers
Domain
Supply Chain / Retail / Order Management Systems
Required skills
Root cause analysis, scripting (JMeter, Selenium), cloud services (Azure, GCP), database tuning (Cassandra, Mongo DB), Kafka, knowledge base management, customer performance reviews
Preferred skills
Retail domain expertise, order management systems familiarity
Technologies
JMeter, Selenium, Azure, GCP, Cassandra, Mongo DB, Kafka
Responsibilities
Act as liaison between Support Services, PMG, and Consulting Services; handle on-call support for critical site down issues; develop knowledge articles and operational improvements; mentor team associates; perform customer performance reviews and Health Checks; provide advice on industry best practices; support product implementation and go-live periods; monitor and improve stability of Blue Yonder SaaS solutions.
Seniority
Mid-Senior, hands-on IC
