Service Representative Team Lead
Core
Lead a logistics team responsible for driver operations, route management, and customer support in a laboratory services environment.
Role type
Logistics Team Lead (Operations)
Builds
Driver schedules, optimized delivery routes, and operational reports for Labcorp's logistics network.
Domain
Healthcare logistics and laboratory specimen transport
Deliverable
product features
Required skills
Team coordination, route optimization, customer inquiry resolution, driver training, report generation, equipment troubleshooting, administrative management
Preferred skills
Critical thinking, prioritization, multi-tasking, attention to detail, basic computer proficiency, physical stamina
Technologies
Microsoft Office, handheld electronic devices, route databases
Responsibilities
Coordinate and assign work to the logistics team, ensure drivers are prepared with necessary supplies, work with dispatchers to provide alternate routes, research and troubleshoot customer inquiries, train new hires, generate and review daily/weekly reports, update routes in the database, ensure equipment functionality, serve as backup driver, perform administrative duties
Seniority
Individual Contributor, Team Lead