Associate Manager, Global Operations Support
Core
Supervise day-to-day operations of a global operations support team, ensuring regulatory compliance, resource allocation, and project execution to achieve service levels.
Role type
Associate Manager, Global Operations Support
Builds
Operational processes and project deliverables for Labcorp's diagnostic testing and drug development solutions
Domain
Healthcare diagnostics and laboratory services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Regulatory compliance knowledge, process improvement, problem-solving, resource management, performance metrics analysis, SOP implementation, cross-functional coordination, team coaching
Preferred skills
Life science industry experience, management experience
Technologies
None stated
Responsibilities
Supervise day-to-day operations of team members, ensure appropriate resource allocation to execute project plans, manage workload balance within the team, ensure consistent implementation and review of SOPs, coordinate and monitor progress to achieve project objectives, implement and report performance metrics, initiate educational sessions with team members, conduct timely performance reviews, coach and mentor team members, establish cross-functional mechanisms for communication, manage delivery KPIs, liaise with global stakeholders for on-time delivery, monitor and resolve customer complaints and issues
Seniority
Associate Manager, hands-on leadership