Team Manager, Global Client Delivery - Central Labs Services
Core
Manage day-to-day operations and client delivery for Central Labs Services, ensuring service levels and customer commitments are met.
Role type
Senior Team Manager, Client Delivery
Builds
Laboratory diagnostic services for healthcare providers, patients, researchers, and pharmaceutical companies
Domain
Healthcare diagnostics / Laboratory services
Deliverable
client delivery
Required skills
customer leadership, resource allocation, team supervision, SOP implementation, performance metrics management, client relationship management, project management, risk management, continuous improvement
Preferred skills
people management/supervision experience
Technologies
Workfront
Responsibilities
Supervise team operations and resource allocation, ensure SOP implementation and performance metrics adherence, manage client relationships and escalations, develop team members and conduct performance evaluations, monitor and resolve service failures, collaborate with Business Development and Project Management leadership
Seniority
Senior, hands-on IC with people management