Investigator Support Assistant - German speaker
Core
Notifying investigator sites and sponsors of laboratory results, flags, and cancellations; monitoring accession holds; updating databases; and acting as a liaison for internal and external clients.
Role type
Investigator Support Assistant
Builds
Laboratory diagnostic services for healthcare providers, patients, researchers, and pharmaceutical companies
Domain
Healthcare diagnostics / Clinical laboratory services
Deliverable
client delivery
Required skills
Fluency in English and German, customer service experience, data entry, phone and email communication, adherence to SOPs, metric tracking, documentation, escalation management
Preferred skills
College or university degree
Technologies
Laboratory information systems (implied by database updates and accession tracking)
Responsibilities
Notify investigator sites and sponsors of laboratory results, flags, and test cancellations; monitor and resolve accession holds; update databases with testing information; support sites and sponsors via phone and email; track and report metrics; document service failures and escalate when necessary; communicate investigator needs regarding new policies.
Seniority
Entry-level / Individual Contributor