Support Engineer 1 - WMS/Warehouse management system
Core
Support and maintain the BY WMS (Warehouse Management System) web application for global customers, ensuring business requirements are met and processes are supportable.
Role type
Senior IC support engineer (WMS)
Builds
BY WMS cloud-native microservices solutions
Domain
Supply Chain / Warehouse Management / Cloud
Required skills
WMS application support, microservices architecture, cloud-native solutions, distributed systems, multi-tenant SaaS, Azure, troubleshooting, configuration, SLA management, automation
Preferred skills
Leadership, mentoring, stakeholder management, new technology adoption
Technologies
Java, GIT, Rest API, OAuth, PL/SQL, MS Azure, Kubernetes, Kafka, Elasticsearch, Spark, NOSQL, RDBMS, Springboot, ServiceNow, Salesforce, JIRA, AppD, Splunk
Responsibilities
Understand customer requests and support product solutions, gather and resolve functional issues within SLAs, document learnings and create knowledge articles, replicate and maintain customer environments, interact with internal and external stakeholders, identify areas for automation, represent product vision and roadmaps
Seniority
Mid-level, hands-on IC with mentorship responsibilities
