Support Engineer 2
Core
Provide rapid deployment and onboarding support for WMS (3PL and Retail Shipper) customers, acting as a liaison between support services and consulting teams.
Role type
Senior Support Engineer (Supply Chain/WMS)
Builds
WMS solutions for 3PL and Retail Shipper customers
Domain
Supply Chain / Warehouse Management Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
root cause analysis, scripting (JMeter, Selenium), cloud services (Azure, GCP), database tuning (Cassandra, Mongo DB), Kafka, knowledge base management, customer performance reviews
Preferred skills
retail domain expertise, order management systems knowledge
Technologies
JMeter, Selenium, Azure, GCP, Cassandra, Mongo DB, Kafka
Responsibilities
Act as a liaison between Support Services, PMG, and Consulting Services; handle on-call support for critical site down issues; develop knowledge articles and operational improvements; mentor team associates; perform customer performance reviews and Health Checks; provide functional/technical support during product implementation and go-live; monitor and resolve SaaS incidents to improve stability.
Seniority
Mid-Senior, hands-on IC
