Support Engineer 1
Core
Customer-facing technical support for the BlueYonder Warehouse Management System (WMS), focusing on troubleshooting, case management, and maintaining service stability.
Role type
Support Engineer I (IC)
Builds
Customer support for BlueYonder WMS system
Domain
Supply chain / Warehouse Management Systems (WMS)
Deliverable
client delivery
Required skills
WMS troubleshooting, case management, SQL, SaaS monitoring tools, supply chain domain knowledge
Preferred skills
BlueYonder WMS familiarity, API frameworks, WLM product knowledge, Java code reading, SaaS monitoring tools (AppDynamics, Splunk)
Technologies
SQL, MySQL, PostgreSQL, AppDynamics, Splunk, Java
Responsibilities
Troubleshoot reported WMS issues, manage customer cases, document findings, escalate complex issues, implement monitoring diagnostics, collaborate with internal teams
Seniority
Junior, hands-on IC
