Support Engineer 1 - WMS/Warehouse management System
Core
Provide high-complexity technical support and solution ownership for Blue Yonder's global WMS customers via Cloud/SaaS.
Role type
Support Engineer 1 (WMS)
Builds
BY WMS Discrete solution
Domain
Supply Chain / Warehouse Management Systems
Deliverable
client delivery
Required skills
SQL, Java, C, AppDynamics, Splunk, MS Azure, source code reading, environment replication, SLA adherence, knowledge base creation, global collaboration, shift flexibility
Preferred skills
automation of routine tasks, proactive issue resolution, end-to-end ownership
Technologies
BY WMS Discrete, SQL, AppDynamics, Splunk, Oracle, MSQL, MS Azure, Java, C
Responsibilities
Resolve high-complexity customer issues, own customer solutions, replicate and maintain customer environments, document learnings and create knowledge articles, act as Techno-functional POC, collaborate globally via instant messenger, work in shifts
Seniority
Individual Contributor, mid-level support
