Client Experience Manager, Anatomic Pathology Services
Core
Supervise daily operations of the Anatomic Pathology Client Experience department, ensuring accurate test performance, timely reporting, and quality control for laboratory services.
Role type
Senior operations manager (Anatomic Pathology Client Experience)
Builds
Laboratory diagnostic services for healthcare providers, patients, and stakeholders
Domain
Healthcare / Anatomic Pathology / Laboratory Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Laboratory workflow management, team supervision and training, quality assurance and compliance, process improvement, payroll administration, multi-site team leadership
Preferred skills
Anatomic Pathology domain expertise, prior Labcorp experience
Responsibilities
Supervise day-to-day operations of the AP Client Experience department, ensure laboratory tests are accurately performed and results reported timely, directly supervise and mentor laboratory personnel, monitor daily workflow, research and resolve production errors, engage in continuous process and service level improvements, ensure equipment maintenance through Quality Control, prepare and maintain Quality Assurance records, evaluate new process improvements, meet with direct reports for coaching, ensure compliance with state and Federal regulations, administer and manage policies and procedures, process and maintain payroll and personnel files, lead a multi-site team supporting providers and patients
Seniority
Senior, hands-on IC with leadership responsibilities