mitarbeitende Teamleitung Vertragsservice und Leistungen (m/w/d)
Hybrid
Core
Leading a team of 10 employees in contract services and performance management within the insurance and finance sector.
Role type
Team Lead (Contract Services and Performance)
Builds
Contract service operations and performance management processes
Domain
Insurance and Finance
Required skills
Team leadership, recruitment and onboarding, process optimization, complaint management, project management, customer service, sales understanding, Microsoft 365, insurance-specific software
Preferred skills
English, Dutch
Responsibilities
Lead and supervise a team of 10, manage staff planning and work scheduling, conduct performance reviews, participate in recruitment, optimize cross-departmental processes, handle customer complaints, support operational daily business
Seniority
Mid-level, hands-on IC