Sr Support Engineer 1-Functional Support,WMS,Fulfillment
Core
Senior functional support engineer owning end-to-end resolution of critical supply-chain execution incidents and driving platform stability.
Role type
Senior L2 functional support engineer (supply-chain execution)
Builds
Warehouse Execution Systems (WES), Automated Fulfillment Workflows (AFW), and Robotics orchestration platforms
Domain
Supply Chain Management / Warehouse Management Systems / Robotics
Deliverable
client delivery
Required skills
incident management, root-cause analysis, functional analysis of warehouse execution and fulfillment flows, SLA-driven resolution, problem management, mentoring
Preferred skills
AI-assisted analytics, automation for triage, knowledge asset creation
Technologies
Application logs, dashboards, monitoring tools, APIs, event-driven integrations
Responsibilities
Own end-to-end resolution of Sev1 and Sev2 functional incidents; Act as functional lead during major incidents; Perform deep functional analysis of warehouse execution, fulfillment flows, inventory movement, and robotics orchestration; Distinguish between configuration, functional logic, integration, or product defect issues; Serve as SME for WES, AFW, and Robotics Hub domains; Leverage AI-assisted analytics to improve incident triage and RCA quality; Guide problem-management initiatives; Create and maintain RCA artifacts, SOPs, and reusable knowledge assets; Provide functional leadership and mentoring to junior L2 engineers
Seniority
Senior, hands-on IC with mentoring responsibilities
