Process Design Consultant I
Core
Manage and improve the Single Process Inventory (SPI) by combining portfolio/program management, process design, and data analysis to identify trends, risks, and improvement opportunities.
Role type
Process Design Consultant (Portfolio & Program Management)
Builds
Process improvements, governance frameworks, and executive-ready analysis for Global Operations
Domain
Financial Services / Operational Excellence
Deliverable
dashboards & analysis
Required skills
Portfolio/program management, Process design, Data analysis, Data visualization, Process mapping, Project management, Metrics development, Change management, Risk management, Stakeholder communication
Preferred skills
Lean/Six Sigma Green Belt, Alteryx/Tableau/Power BI, Microsoft Copilot, Process maturity assessments, Generative AI tools
Technologies
Excel, PowerPoint, Word, Cognos, Alteryx, Tableau, Power BI, Microsoft Copilot
Responsibilities
Analyze SPI and Voice of the Customer data to identify process-design issues and improvement opportunities; Frame business questions and apply analytical tools to produce executive-ready insights; Coordinate governance for SPI changes and process splits; Support deployment of process maturity assessments and redesign efforts; Administer PPM portfolio routines including prioritization and tracking; Design and deliver Process Management education; Maintain accurate documentation and promote data lifecycle practices; Facilitate cross-functional sessions and communicate recommendations to senior leaders.
Seniority
Mid-level, hands-on IC