Fraud Client Service Representative - 2nd Shift, Kennesaw
Core
Resolving multi-product fraud related client requests via inbound calls, chats, or emails.
Role type
Fraud Client Service Representative
Builds
Client experience and account maintenance for fraud cases
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Fraud Management, Data Collection and Entry, Problem Solving, Decision Making, Active Listening, Attention to Detail, Conflict Management, Oral Communications, Adaptability, Issue Management
Preferred skills
Banking/financial industry experience, Client service experience
Technologies
Current technology platforms, Bank systems
Responsibilities
Identifies client needs and recommends solutions when fraud is identified; Records data captured during client interactions accurately; Identifies and escalates items requiring risk review or exception handling; Complies with industry regulations and bank procedures.
Seniority
Entry-level to Junior
