Operations Consultant - Enterprise Correspondence Operations
Core
Manages letter content for new and existing clients in print and digital channels, focusing on data mapping, requirements translation, and governance for correspondence solutions.
Role type
Senior Operations Consultant (Enterprise Correspondence)
Builds
Correspondence solutions (print and digital) for Consumer & Small Business Card, Deposits, Mortgage & Vehicle Servicing
Domain
Banking / Financial Services / Operations
Required skills
Data mapping, Business analysis, Requirements management, Project leadership, Stakeholder management, Issue resolution, Process design, Data governance, Technical consulting, Program execution
Preferred skills
Jira, Agile methodology, Enterprise systems (MessagePoint, C3/PAS, SWFT), Operational process design
Technologies
MessagePoint, Exstream, C3/PAS, SWFT, Jira, Microsoft Office
Responsibilities
Analyze business and correspondence requirements and translate them into data mapping specifications; Lead the development, maintenance, and governance of data mapping documentation; Identify mapping discrepancies, risks, and dependencies driving resolution with partners; Manage mapping activities throughout the project lifecycle; Partner with Development, Testing, Operations, and Client Engagement teams to ensure delivery; Support MessagePoint & Exstream provisioning requirements; Drive continuous improvement for data quality and operational efficiency.
Seniority
Senior, hands-on IC