Senior Fraud Analyst - Merrill Wealth Management
Core
Handling complex and escalated customer situations regarding possible fraudulent account activity, performing research and resolution of fraudulent activity, and delivering practical solutions to clients.
Role type
Senior fraud analyst (call center)
Builds
Fraud prevention tactics and client retention
Domain
Financial services / Banking
Deliverable
client delivery
Required skills
Fraud servicing, Call center operations, Research and investigation, Data recording, Process adherence
Preferred skills
Fraud detection and prevention, Financial/banking center experience, Microsoft Office proficiency, Salesforce proficiency
Technologies
Salesforce, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Responsibilities
Receive inbound calls and take appropriate action on complex transactions; Perform functions related to research and resolution of fraudulent activity; Assist Fraud Strategy partners with development of new tactics via controlled tests and simulations; Test customer-facing capabilities for unknown vulnerabilities; Participate in triage related to Executive Escalations & Incident Response; Review and investigate reports of suspected fraudulent activity.
Seniority
Entry-level to Mid-level, hands-on IC
