Senior Fraud Analyst - Merrill Wealth Management
Core
Handling complex and escalated customer situations regarding possible fraudulent account activity, including research, resolution, and service support to restore client confidence.
Role type
Senior Fraud Analyst (Fraud Servicing)
Builds
Fraud prevention tactics and secure transaction environments
Domain
Financial Services / Banking Fraud
Deliverable
client delivery
Required skills
Fraud servicing, Call center operations, Fraud investigation, Data recording, Process adherence, High-risk transaction handling, Vulnerability testing, Incident response triage
Preferred skills
Financial/banking center experience, Fraud detection and prevention, Microsoft Office (Word, Excel, PowerPoint), Salesforce
Technologies
Salesforce, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Responsibilities
Receive inbound calls regarding fraudulent activity and take appropriate action; Perform research and resolution of fraudulent activity; Assist in developing new fraud tactics via controlled tests and simulations; Test customer-facing capabilities for unknown vulnerabilities; Participate in triage for executive escalations and incident response; Review and investigate reports of suspected fraud with accurate data recording.
Seniority
Entry-level to Mid-level, hands-on IC