Senior Group Operations Manager
Core
Leading major operations segments for payroll, benefits, and disbursements within Wealth Management Operations, managing a team of 17+ FTE and overseeing process performance and risk.
Role type
Senior Group Operations Manager
Builds
Payroll and benefits processing, money movement, participant-level maintenance, and tax reporting support for 401(k), NQDC, Institutional Trust, Defined Benefit, and Health Benefits Solutions.
Domain
Banking / Wealth Management / Operations
Required skills
Operational Excellence, process ownership, stakeholder management, change management, risk governance, audit coordination, performance metrics analysis, budget management, team coaching, executive communication
Preferred skills
Certified Process Owner, 4+ years direct people leadership
Technologies
Microsoft 365 (Excel, PowerPoint, Teams, Copilot)
Responsibilities
Act as senior escalation point for high-priority incidents; direct maintenance of departmental procedures; lead strategic communications and change management; build and develop high-performing teams; drive end-to-end process improvements; lead monthly business reviews; participate in risk meetings and governance; provide leadership for internal and external audits; oversee key performance and risk metrics.
Seniority
Senior, hands-on IC with people management