Sr. Cust Serv Specialist
Core
Providing expert client care and handling escalated issues for Consumer and Small Business Deposit products via phone and chat.
Role type
Senior Customer Service Specialist (High Risk/Complex Accounts)
Builds
Resolved client inquiries and maintained accounts for Financial Centers and third parties
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Active Listening, Attention to Detail, Critical Thinking, Decision Making, Problem Solving, Research, Issue Management, Negotiation
Preferred skills
Knowledge of bank products, Call center experience, Experience handling client complaints
Responsibilities
Answering phone calls within service levels, Engaging clients to build rapport and handle objections, Researching accounts and performing maintenance, Documenting interactions, Analyzing and resolving complex customer inquiries
Seniority
Senior, hands-on IC