Client Services Representative II - 2nd Shift
Core
Resolving routine client requests and managing fraud-related issues via calls, chats, or emails in an inbound contact center environment.
Role type
Client Services Representative (2nd Shift)
Builds
Seamless service delivery and client relationship deepening through digital solutions
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Fraud identification and resolution, Data accuracy and recording, Risk escalation, Regulatory compliance, Account maintenance, Complex problem solving, Client communication, Technology platform adaptation
Preferred skills
Banking/financial industry experience, Handling difficult client situations
Technologies
Current technology platforms, Computer systems
Responsibilities
Identify client needs and recommend solutions when fraud is identified, Record data captured during client interactions accurately, Escalate items requiring risk review or exception handling, Comply with industry regulations and bank procedures
Seniority
Entry-level to Junior, hands-on IC
