Centralized Lending Specialist (Mortgage Loan Officer) - Charlotte, NC
Core
Mortgage Loan Officer handling inbound and outbound calls to assist clients with home financing, refinancing, and home equity lines of credit.
Role type
Centralized Lending Specialist (Mortgage Loan Officer)
Builds
Mortgage loans, refinances, and home equity lines of credit for new and existing clients
Domain
Banking / Residential Real Estate Lending
Deliverable
client delivery
Required skills
Mortgage origination, client needs assessment, loan product recommendation, regulatory compliance (SAFE Act), financial data analysis, credit documentation gathering, multi-channel communication, sales production
Preferred skills
Contact center experience, knowledge of Conventional/Jumbo/Government loan products, familiarity with FHA/HUD guidelines, underwriting/closing procedures knowledge
Technologies
Multiple technology systems for customer assistance and referral partners
Responsibilities
Answer inbound calls and make outbound calls to uncover lending needs, analyze client financial goals to determine optimal lending solutions, submit mortgage applications, assist clients in gathering supporting loan documentation, communicate consistently with clients throughout the lending process, recommend bank products through partner referrals
Seniority
Individual Contributor, entry to mid-level