Refund Collection Analyst - Remote
Core
Lead patient and payer refund processing, resolve complex billing discrepancies, and perform account reconciliations within RCM workflows.
Role type
Senior IC refund collection and account reconciliation analyst
Builds
Operational standardization and accurate financial reconciliation for patient and insurance accounts
Domain
Health insurance / Revenue Cycle Management (RCM)
Required skills
Account reconciliation, refund processing, billing discrepancy resolution, audit of patient/payer accounts, cross-functional partnership, process improvement, Microsoft Excel, claims cycle knowledge, EOB analysis
Preferred skills
MDLive experience, finance degree, RCM refund policy expertise, financial transaction review
Technologies
Microsoft Office (Excel, Word), Health Insurance EOB systems
Responsibilities
Lead patient and payer refund processing, resolve complex billing and claim issues, perform account reconciliations, audit accounts for billing errors, monitor refund trends and escalate systemic issues, partner cross-functionally to improve processes, provide audit feedback and training, track operational metrics for management reporting
Seniority
Mid-level to Senior, hands-on IC with leadership responsibilities