CX Portfolio & Governance Lead - Cigna Healthcare - Hybrid
Hybrid
Core
Own the planning, coordination, and governance of the US Employer CX portfolio to reduce friction and strengthen trust for members, patients, and providers.
Role type
Senior IC portfolio governance lead
Builds
CX roadmap and investment view for digital, clinical, service, and communication touchpoints
Domain
Health insurance / Healthcare technology
Required skills
Portfolio planning, LBC development, Agile principles, Cross-functional management, Financial acumen, AI principles
Preferred skills
Design thinking, Innovation frameworks
Technologies
Pathfinder
Responsibilities
Manage CX roadmap and investment placemat, Track CX initiatives across product lines, Facilitate governance forums, Manage dependencies and risks, Align cross-functional teams (Product, Digital, Operations, Marketing)
Seniority
Senior, hands-on IC