Intake Care Representative - GHB EU - Cigna Healthcare
Core
Process and manage Guarantees of Payment (GOPs) for healthcare providers and insured members in the Global Health Benefits Europe region.
Role type
Intake Care Representative (Administrative Case Management)
Builds
Administrative case files and payment guarantees for medical treatments and hospitalizations
Domain
Health Insurance / Global Health Benefits Europe
Deliverable
dashboards & analysis
Required skills
Case management, Policy verification, Provider communication, Documentation handling, Prioritization, Escalation management, Administrative analysis, Customer service, Attention to detail, Time management
Preferred skills
Healthcare environment experience, Additional languages
Technologies
Case management systems, Communication tools (email, telephone)
Responsibilities
Analyze requests for medical treatments and hospitalizations, Verify patient coverage and policy details, Communicate with healthcare providers and insured members, Follow up on pending documentation, Cascade cases requiring additional expertise to Case Managers or Medical Advisors, Maintain accurate case information and documentation
Seniority
Individual Contributor, Entry to Mid-level