Customer Service Rep Associate - Evernorth Health Services - Remote
Core
Member of the Payer Solutions Operations customer service team responsible for responding to customers and providers regarding products serviced.
Role type
Customer Service Representative (Call Center)
Builds
Customer service interactions for precertification and provider verification
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
Medical Coding and Billing knowledge, documentation process skills, MS applications knowledge, 40 WPM typing speed
Preferred skills
Experience in service operations environment, preferably call center environment
Responsibilities
Handle incoming calls for precertification and status of providers, document precertification calls, handle incoming fax and mail inquiries, manage web requests and emails, maintain audit results and call protocols, maintain phone states and quality of service
Seniority
Individual Contributor, 2-3 years experience