Provider Relations Coordinator - Cigna Healthcare
Core
Building and maintaining effective relationships with healthcare providers while supporting the resolution of operational and service-related issues.
Role type
Provider Relations Coordinator
Builds
Operational insights and service improvements for assigned healthcare providers
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
Relationship management, Communication, Problem-solving, Analytical skills, Multi-priority management, English (Strong written and spoken), Microsoft Excel
Responsibilities
Manage relationships with assigned healthcare providers as key point of contact; Take ownership of complex or sensitive provider issues and drive timely resolution; Proactively identify emerging provider concerns and operational risks; Partner with internal stakeholders to resolve issues and improve service delivery; Analyze provider feedback and operational indicators to identify trends and recommend improvements; Deliver against operational KPIs and service standards.