Pharmacy Operations & Product Advisor - 14 Months Mat Leave Contract-Express Scripts Canada
Core
Coordinate operational issues, system changes, and process improvements across pharmacy operations, provider services, and care navigation to ensure operational continuity and enable product decisions.
Role type
Senior operational advisor (pharmacy operations)
Builds
Operational readiness, process documentation, and business case materials for pharmacy services
Domain
Healthcare / Pharmacy Operations
Deliverable
dashboards & analysis
Required skills
Operational analysis, business requirements documentation, process mapping, stakeholder coordination, risk assessment, data analysis, change management
Preferred skills
Advanced Excel, Visio, PowerPoint, roadmap planning
Technologies
Microsoft Excel, Visio, PowerPoint
Responsibilities
Coordinate operational issues and production escalations across internal teams and vendors; Act as liaison between pharmacy operations, product, technology, and business stakeholders; Maintain process, operational, and disaster recovery documentation; Document business requirements, risks, and enhancement opportunities; Coordinate operational data and metrics to support business decisions; Support process and system changes including operational readiness and change management; Prepare process maps, presentations, and decision-support materials.
Seniority
Senior, hands-on IC