Senior Analyst, Network Excellence & Optimization - Cigna Healthcare
Core
Drive operational excellence, process improvement, governance, and automation initiatives across the Provider Network Organization to enhance reporting accuracy and support business transformation.
Role type
Senior IC operational excellence analyst
Builds
Operational governance frameworks, standardized processes, performance scorecards, and automated workflows
Domain
Healthcare insurance / Provider Network Operations
Required skills
Process mapping, data analysis, KPI development, project coordination, root cause analysis, SOP maintenance, automation solution support, stakeholder management, risk mitigation
Preferred skills
Lean Six Sigma (Green/Black Belt), Quality Management, Change Management, Power Platform expertise
Technologies
Power BI, Microsoft Excel, Microsoft Power Automate, Microsoft Copilot, SharePoint, Process Mapping Tools
Responsibilities
Identify operational inefficiencies and facilitate process redesign workshops; Own quality assurance and validation of operational reporting and management information; Support strategic transformation programs and track delivery against milestones; Identify opportunities to automate manual activities and support deployment of AI-enabled solutions; Monitor process compliance and track corrective actions for risk mitigation.
Seniority
Senior, hands-on IC