Customer Service Representative - Cigna Healthcare
Core
Handle customer inquiries, claims, and policy interpretations via phone, mail, chat, and in-person to support Cigna Healthcare members and providers.
Role type
Customer Service Representative
Builds
Insurance claims processing and policy information delivery
Domain
Healthcare insurance
Deliverable
client delivery
Required skills
policy interpretation, claims processing, multi-channel communication, problem-solving, workflow management, attention to detail, IT proficiency
Preferred skills
process improvement, proactive initiative
Responsibilities
Receive and respond to customer requests via mail, telephone, live chat, or in person; interpret policy provisions to determine effective responses; route claim forms and documentation for processing; independently resolve routine to moderate complexity inquiries, grievances, and appeals.
Seniority
Mid-level, experienced IC