Customer Service Senior Representative
Core
First point of contact for global expatriate customers providing support via telephone, live chat, or email regarding health benefits and insurance claims.
Role type
Senior Customer Service Representative (Health Insurance)
Builds
Customer support interactions and claim processing
Domain
Global Health Insurance
Deliverable
client delivery
Required skills
Health insurance claims processing, English communication, shift work adaptability, problem-solving, attention to detail, organizational skills, process improvement
Preferred skills
Empathy, collaborative relationship building, initiative
Responsibilities
Ensure first contact resolution, adhere to operating procedures and policy terms, offer quality information on health benefits, monitor turnaround times, build collaborative relationships with internal teams, support team members, perform ad-hoc tasks
Seniority
Mid-level (2-4 years experience)