Agile Experience Manager - Cigna Healthcare
Core
Define and deliver end-to-end stakeholder experience (Customer, Client, Provider, Claims, GOP) globally across Cigna International Health, ensuring alignment across business, operational, product, data, and technology teams.
Role type
Senior IC Experience Strategy & Transformation Lead
Builds
Global stakeholder journeys, services, and products
Domain
Healthcare / Health Insurance / Customer Experience
Deliverable
product features
Required skills
Strategic thinking, Agile delivery and transformation, Customer-centric mindset, Financial and analytical acumen, Cross-functional influence, Roadmap management, Risk and governance management, Change leadership, Data and analytics acumen
Preferred skills
MBA or Master's degree, SAFe/Scrum/Product Management/Change Management certifications, Healthcare or regulated industry experience, International/multi-market experience
Technologies
Digital platforms, Data, Analytics, Automation, AI
Responsibilities
Define and maintain experience vision, strategy, and roadmap; Align multiple Agile teams around shared experience outcomes; Manage experience-level investment priorities and value realization; Lead organizational change and adoption of experience improvements; Establish transparent measurement and reporting frameworks; Act as the integration point across Medical, Clinical, Provider, Customer Operations, Technology, Data & Analytics, Commercial, Risk, Legal, Compliance, Privacy, Security, and Change teams
Seniority
Senior, hands-on IC with strategic leadership