Software Engineering Manager - HIH - Evernorth
Core
Lead engineering delivery for a mission-critical Contact Center technology platform, focusing on platform engineering (ReactJS + Java/Spring Boot) and GenAI capabilities (LLMs, RAG, agentic orchestration).
Role type
Senior IC Engineering Manager (Platform + GenAI)
Builds
Enterprise-grade UI and backend services, LLM-powered applications (agent assist, summarization, knowledge retrieval, workflow automation)
Domain
Healthcare / Pharmacy Benefit Management (PBM) / Contact Center
Deliverable
production ML models | product features
Required skills
Java, Spring Boot, ReactJS, Python, LLMs, RAG, vector search, agentic orchestration (LangChain/LangGraph), microservices, API design, CI/CD, system performance optimization
Preferred skills
Healthcare/PBM domain experience, Contact Center platform experience, AI-powered enterprise features delivery
Technologies
ReactJS, Java, Spring Boot, Python, LangChain, LangGraph, AWS/Azure, OpenShift, Kubernetes
Responsibilities
Lead design and delivery of enterprise-grade UI and backend services; Design and build LLM-powered applications using Python; Own production stability for both platform and AI components; Manage, mentor, and develop engineers
Seniority
Senior, hands-on IC with people leadership