Manager - Worker’s Compensation Claims (Risk Management)
Core
Manage and provide strategic oversight of the city's workers' compensation claims program and return-to-work (RTW) initiatives to ensure efficient, cost-effective, and compliant claim resolution while supporting injured employees.
Role type
Manager, Workers' Compensation Claims & Return-to-Work Program
Builds
Strategic oversight of claims program and RTW initiatives for City of Dallas employees
Domain
Public sector / Workers' Compensation / Disability Management
Required skills
Workers' compensation claims management, Return-to-work program oversight, Complex/litigated claims handling, Third-party administrator (TPA) partnership, Claims analytics and reporting, Financial exposure analysis, Regulatory compliance, Program metrics tracking
Preferred skills
Municipal government management experience, Texas All Lines Adjuster License
Technologies
Microsoft Office, Claims management/reporting systems
Responsibilities
Oversee claims program from injury reporting through resolution; Provide leadership to claims staff and coordinators; Monitor claim inventories, reserves, payments, and litigation; Review complex, catastrophic, and high-exposure claims; Develop and maintain RTW policies and procedures; Track RTW metrics and identify barriers to successful return; Partner with TPAs, defense counsel, and medical providers; Identify trends in claim frequency, severity, and costs.
Seniority
Manager, supervisory level