911 Call Analyst I - Dallas Police (Civil Service)
Core
Entry-level first-responder call taker assessing emergency and non-emergency incidents to dispatch appropriate police, fire, and EMS resources.
Role type
entry-level 911 call analyst
Builds
emergency communication response for citizens
Domain
public safety / emergency communications
Required skills
emergency call assessment, caller interview techniques, crisis intervention, policy application, emergency dispatch coordination, location software operation, telephone etiquette, stress management, crime intervention procedures, customer service
Preferred skills
knowledge of Dallas streets and highways, technical proficiency with emergency communications technologies
Technologies
911 phone systems, computer aided dispatch systems, location software
Responsibilities
receive and evaluate emergency/non-emergency calls, determine incident nature and priority, transfer calls to dispatchers, interview callers for vital information, provide crisis intervention, document incident details, alert supervisors of critical situations, work rotating shifts 24/7
Seniority
Entry-level, supervised IC