Billing Specialist - Sanitation (Civil Service)

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Job Summary

To facilitate and produce accurate account rates and billing amounts for services rendered in a timely manner. Responsible for data gathering, reporting of water consumption, revenue, weather, Gallons Per Capita Daily (GPCD), unaccounted for water, and usage patterns. Monitor, trouble-shoot and resolve anomalies and/or discrepancies with data.
Job Description

Overview

The Billing Specialist facilitates and produces accurate account rates and billing amounts for City services rendered in a timely manner. Gathers data, reports water consumption, monitors revenue, tracks weather, and monitors gallons per capita daily, unaccounted for water, and general usage patterns.

Essential Functions

1 Develops, tracks, and maintains various reports, files, and documents for water utilities and other services; prepares billing statistics, analyzes data, and resolves related issues; responds to billing inquiries.

2 Determines and implements rate changes for various wholesale and retail accounts; performs reconciliations, accounting, and reporting activities; develops and updates work instructions and work procedures for Rate section.

3 Processes applications for creation of new accounts, or discontinuing current accounts.

4 Monitors, researches, and reviews customer accounts and resolve complex billing issues; performs rate studies and develops models and responds to requests for comprehensive surveys and information requests.

5 Completes and reviews reports at regular intervals or as requested by management; prepares department briefings and participates in Town Hall meetings, audits and other events.

6 Reviews, revises, and creates processes and procedures as necessary; provides customer service and assists with billing issues and questions.

7 Works with other city departments when necessary to resolve customer billing issues as needed.

8 Serve as Subject Matter Expert on issues related to billing; participates in collections, bankruptcy accounts, and other delinquent billing issues.

9 Performs any and all other work as needed or assigned.

Knowledge and Skills

1 Knowledge of customer service techniques to resolve problems and issues.

2 Knowledge of billing and related services.

3 Ability to research, analyze data and create reports.

4 Detailed Oriented, ability to monitor, troubleshoot and resolve anomalies and/or discrepancies with data.

5 Ability to accurately enter data.

6 Knowledge of software applications including Microsoft Office.

7 Communicating effectively verbally and in writing.

8 Establishing and maintaining effective working relationships

MINIMUM QUALIFICATIONS

EDUCATION: 

• Bachelor’s degree in a public administration or business field.

EXPERIENCE: 

• Three (3) years of experience in developing or analyzing various financial revenue reports or other reports relevant to the utility.

EQUIVALENCIES: 

• High school diploma or GED plus seven (7) years of the required experience will meet the education and experience requirements.

• An associate degree in any field plus five (5) years of the required experience will meet the education and experience requirements.

• A bachelor's degree or higher in a non-specified field plus five (5) years of the required experience will meet the education and experience requirements.

• A master's degree or higher in a specified field plus one (1) year of the required experience will meet the education and experience requirements. 

PREFERENCE(S): 

• Experience with UMAX system for account management and reporting

SANITATION SERVICES: Ability to facilitate and produce accurate account rates and billing amounts for services rendered in a timely manner.  Responsible for data gathering/research to conduct audits and filter information for dashboards at regular intervals.  Position will monitor, trouble-shoot and resolve anomalies and/or discrepancies.

Salary Range

$60,569.60 - $73,528.00

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.