Software Support Engineer
Core
Provide Level 3 remote support and engineering-guided solutions for robotic waterjet cutting systems in the food processing industry, bridging Engineering and technical teams.
Role type
Senior Systems Support Engineer (Industrial Robotics)
Builds
Robotic waterjet cutting systems for food processing
Domain
Industrial automation, robotics, food technology
Required skills
Linux/Unix systems administration, shell scripting, C programming, Git, hardware troubleshooting, IP networking, remote desktop/SSH, diagnostic tools, system monitoring
Preferred skills
Computer vision (OpenCV), industrial control systems, real-time OS (QNX), AI/ML integration, Python/Bash/PowerShell scripting, CMake
Technologies
Linux, Unix, Git, SSH, OpenCV, QNX, OPC-UA, CMake
Responsibilities
Troubleshoot installed systems and reproduce field issues in the lab; Administer and control systems using remote tools; Test and approve software release candidates; Act as liaison between Engineering and technical departments; Identify trends and recommend fixes to reduce developer workload; Maintain support documentation.
Seniority
Senior, hands-on IC
