Customer Success & Technical Operations Manager (m/f/x)
Core
Ensure customers successfully deploy automated warehouse systems by bridging the gap between customers, project management, production, and development.
Role type
Customer Success & Technical Operations Manager
Builds
Automated warehouse systems and robotics solutions for logistics clients
Domain
Logistics, Supply Chain, Robotics, Automation
Required skills
Technical project management, First/Second-level support, System installation and configuration, ERP/WMS integration, Documentation creation, Cross-functional collaboration, Quality assurance, Travel readiness
Preferred skills
Robotics/Automation experience, Supply Chain Management knowledge, System integration/APIs, Jira/Ticketing tools
Technologies
ERP, WMS, Jira, Ticketing systems, Robotics systems
Responsibilities
Coordinate customer inquiries at support levels, Analyze technical questions with engineering, Support system installation and commissioning, Assist in system integrations, Create and maintain documentation, Collaborate with development and production, Conduct internal testing and QA, Travel for customer support (70% travel)
Seniority
Mid-level (3-5 years experience)
