Customer Service Oficer, Rent and Income
Core
Manage end-to-end household rent reviews, income assessments, and tenancy administration for community housing residents.
Role type
Customer Service Officer (Rent and Income)
Builds
Affordable housing tenancies and financial stability for residents
Domain
Social housing / Community services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Rent review management, income assessment calculation, tenancy administration, data integrity maintenance, bulk tenant communication, debt recovery coordination, audit compliance, legislative knowledge
Preferred skills
Social housing experience, community housing legislation understanding, analytical problem-solving, confidentiality handling
Technologies
Tenancy systems, document management systems
Responsibilities
Manage end-to-end household rent reviews in line with legislative requirements; Calculate rent assessments and additional household income charges accurately; Determine rental amounts for new tenancies; Maintain accurate records and ensure data integrity; Coordinate bulk tenant communications including invoicing; Support income collection and administrative debt recovery processes; Conduct audits of rent reviews and tenancy records
Seniority
Mid-level operational role
