Head of Application - Policy Servicing (PLUK)
Core
Lead software engineering team and design end-to-end technical frameworks for policy servicing applications, ensuring alignment with business stakeholders and regional platform standards.
Role type
Senior IC/Lead Software Engineering Manager (Policy Servicing)
Builds
Scalable, secure, high-performing applications for policy servicing, renewals, and customer journeys; integrates with regional platforms and third-party systems (eWallet, banks).
Domain
Insurance / BFSI / Software Engineering
Deliverable
production ML models | product features | infrastructure
Required skills
Front-end development (ReactJS, React Native), Team leadership (5+ years), SDLC (Waterfall/Agile/DevOps), API design (REST, SOAP, GraphQL), Cloud architecture (Azure), Database management (SQL Server, MongoDB), System integration, Technical documentation, Mobile/web app design.
Preferred skills
Life insurance business understanding, Master's degree in CS/Engineering, Azure ecosystem expertise.
Technologies
ReactJS, React Native, Jenkins, Azure DevOps, REST, SOAP, GraphQL, Microsoft SQL Server, MongoDB, Azure SQL PaaS, Azure Data Factory, Azure Kubernetes Service, Jira, Confluence, Bit Bucket, Visual Studio Code, Postman.
Responsibilities
Lead software engineering team for policy servicing applications; Design and develop technical end-to-end frameworks for local solutions and integrations; Analyze technology trends and design for future convergence; Document and monitor requirements for proposed updates; Lead end-to-end lifecycle for servicing platforms; Drive digital transformation and automation in customer servicing journeys; Ensure compliance with IT governance policy; Lead design and implementation of scalable, secure, high-performing applications; Propose frameworks for cross-departmental contributions; Account for project technical challenges (risks, time, resources, scope); Provide detailed specifications for proposed solutions; Build and establish company software framework and development standards; Lead internal development team for local in-house mobile or web app systems; Lead technical integration with regional or third-party platforms; Oversee project strategies and processes; Develop guidelines for software testing; Provide technical support and planning for application management post go-live.
Seniority
Senior, hands-on IC with leadership responsibilities