Sr. Customer Quality Manager
Core
Senior customer-facing role managing semiconductor quality requirements and reliability for Medical, Commercial, Industrial, and Automotive customers.
Role type
Senior IC Customer Quality Manager
Builds
Customer trust, quality partnerships, and resolution of field returns/8D/FA cases
Domain
Semiconductor industry + Medical Device Quality
Deliverable
client delivery
Required skills
Semiconductor quality management, Medical device quality, 8D problem-solving, Failure analysis, PCN management, Cross-functional leadership, Quality tools (Is/Is-Not, Fishbone, 5-why, statistics), APQP, PPAP, VDA, AEC, ZVEI
Preferred skills
Automotive quality, Reliability engineering, Strategic leadership
Technologies
None explicitly listed as tools/frameworks beyond methodologies
Responsibilities
Lead customer quality improvement programs and KPI tracking, Drive cross-functional 8D teams for issue resolution, Manage customer field returns and audit support, Act as SME for quality-related issues and RMAs, Handle Product Change Notices (PCN) without impacting quality, Conduct customer quality audits and post-audit improvements, Summarize quality issues via dashboards and scorecards
Seniority
Senior, hands-on IC with strategic leadership