PHI - Senior Executive- Business Analyst
Core
Designing and implementing business processes for a zero-to-one health insurance deployment in India, focusing on customer journeys and experience transformation.
Role type
Senior Business Analyst (Health Insurance)
Builds
Health insurance customer journeys and business solutions
Domain
Health Insurance, Financial Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Health insurance product knowledge, Business process modeling (BPMN, flowcharts), Requirements elicitation and documentation, Stakeholder management, Process impact analysis, User Acceptance Testing (UAT), Wireframing and UX flow design, Behavioral analytics, BI tools, SDLC tracking tools
Preferred skills
Experience in payments, e-commerce, or insurance core systems, Consumer behavior analysis, Iterative development methodology
Technologies
Confluence, JIRA, Behavioral analytics platforms, BI tools
Responsibilities
Manage health & wellness business requirements and implementation; Solicit, develop, and validate business requirement documentation; Lead brainstorming sessions with key stakeholders; Design Business Process Flows and obtain signoff; Ensure acceptance criteria are defined and met; Lead testing in collaboration with functional users
Seniority
Senior, hands-on IC