Wealth Management Fraud & Claims - Sr. Fraud Analyst
Core
Handle complex and escalated customer situations regarding possible fraudulent account activity, including research, resolution, and claim initiation for wealth banking products.
Role type
Sr. Fraud Analyst (Fraud Servicing & Claims)
Builds
Fraud prevention protocols and client trust through resolution of disputed transactions
Domain
Financial Services / Wealth Management / Fraud Detection
Deliverable
client delivery
Required skills
Fraud servicing, complex problem solving, risk mitigation, data collection, due diligence, issue management, active listening, attention to detail, policies and procedures adherence, written communications, business acumen, critical thinking
Preferred skills
Call center experience, financial/banking center experience, fraud detection and prevention, credit risk
Technologies
Computer platforms, transaction systems, banking software
Responsibilities
Receive inbound calls and take appropriate action on complex transactions; Perform research and resolution of fraudulent activity; Initiate and update claims for fraud and billing disputes; Test existing customer-facing capabilities for unknown vulnerabilities; Participate in triage for executive escalations and incident response; Review and investigate reports of suspected fraudulent activity; Assist clients and internal partners with banking claim and suspicious alert inquiries
Seniority
Senior, hands-on IC
