Customer Service Consultant
Hybrid
Core
Handle high-volume inbound calls to assist customers with travel insurance policies, claims, and emergencies.
Role type
Customer Service Representative (Call Centre)
Builds
Customer support interactions for travel insurance clients
Domain
Travel Insurance
Deliverable
client delivery
Required skills
High-volume call handling, policy and claims knowledge, empathetic communication, record keeping, roster flexibility
Preferred skills
Insurance or travel industry experience
Responsibilities
Answer inbound customer calls, Provide accurate information about policies and claims, Assist with policy changes and cancellations, Support customers during urgent travel situations, Maintain detailed records in internal systems, Work collaboratively within a team
Seniority
Individual Contributor