Salesforce Product Owner
Core
Consults in service architecture transition, defect containment, and operational standard enforcement across Salesforce platforms to bridge the gap between transformation delivery and continuous run operations.
Role type
Senior IC Salesforce Product Owner (Freelance)
Builds
Operational readiness, system stability, and technical debt reduction for Salesforce Service Cloud, Marketing Cloud, and interconnected BSS/OSS layers.
Domain
Telecom BSS/OSS, Enterprise Integration
Required skills
Salesforce Service Cloud, Salesforce Marketing Cloud, IT Service Management (ITSM), DevOps, Enterprise Integration Patterns (REST/SOAP, Message Queues), Jira, ServiceNow PPM
Preferred skills
Salesforce Sales Cloud, ITIL v3/v4, ServiceNow ITSM
Technologies
Salesforce, Jira, ServiceNow, Camel, CIM, ServiceNow OMT
Responsibilities
Translate operational requirements into actionable User Stories with Definition of Done criteria; Plan backlogs and sprint retrospectives; Establish Run Acceptance Criteria; Manage hypercare periods and defect triage; Synchronize project backlogs with ServiceNow PPM; Consult enterprise architects on platform standards.