Production Support Tech Lead Analyst (Vice President)
Core
Ensure day-to-day availability, stability, and performance of business-critical Treasury and Trade Services (TTS) applications, driving issue resolution and operational excellence.
Role type
Senior IC production support tech lead (VP level)
Builds
Stable and reliable production environment for critical payments applications
Domain
Financial services / Payments / Technology operations
Required skills
Incident/Release/Change/Problem management (ITIL), Linux/Windows support, Shell scripting, SQL, AWS (ECS), Kubernetes, Microservices, CI/CD (TeamCity), Oracle, MongoDB, MQ/NDM/Kafka, ITRS/AppDynamics/GCO/Kibana/Grafana/ELK, Autosys, ServiceNow, Disaster recovery planning
Preferred skills
Financial Markets background, ITRS monitoring tools expertise, Cloud infrastructure operations
Technologies
AWS, Kubernetes, TeamCity, Oracle, MongoDB, MQ, Kafka, ITRS, AppDynamics, GCO, Kibana, Grafana, ELK, Autosys, ServiceNow
Responsibilities
Respond to compliance, audit, and BAU production issues; Analyze complex problems and propose solutions; Build and maintain a knowledge base; Define and execute disaster recovery plans; Collaborate with development, infrastructure, and business teams; Communicate technical issues to end users
Seniority
Senior, hands-on IC with leadership responsibilities