Senior End User Engineer
Core
Providing technical support, maintenance, and optimization for end-user devices and applications, focusing on Windows operating systems and related technologies.
Role type
Senior End User Computing Engineer (Windows)
Builds
Maintains and optimizes end-user computing environments for financial institutions, corporations, merchants, and consumers.
Domain
Fintech / Payments / IT Operations
Required skills
Windows 10/11 engineering, PowerShell scripting, Bash scripting, Microsoft Intune, SCCM, Active Directory, MS 365, Mobile Device Management (MDM), software packaging, automated workstation builds
Preferred skills
ITIL v4, ServiceNow, network infrastructure, security protocols, TCP/IP, firewall policies
Technologies
Windows 10, Windows 11, PowerShell, Bash, Microsoft Intune, SCCM, Active Directory, MS 365, ServiceNow
Responsibilities
Troubleshoot hardware and software issues via phone, email, or in-person; Install, configure, and maintain Windows operating systems; Implement and manage device configuration and endpoint security; Deploy and manage software applications; Configure endpoint management tools (SCCM, Intune, JAMF); Provide user training and guidance; Document technical issues and develop custom reports; Identify areas for process improvement and automation using scripting.
Seniority
Senior, hands-on IC
